About us

Welcome to The Appalachian Valley Company (A Veteran Owned Company): Your Premier Service Provider in Marion, NC Established in 2022, The Appalachian Valley Company (AVC) is a dedicated small business serving the vibrant community of Marion, North Carolina, and beyond. With a passion for hospitality and a commitment to excellence, we strive to elevate every aspect of your vacation or getaway experience. Meet Our Team At AVC, we believe that exceptional service begins with exceptional people. Led by Kelly, our dedicated team is here to ensure that your stay exceeds your expectations in every way possible.  

Kelly: As the face of AVC, Kelly brings years of experience in maintaining positive guest relations to her role. With a keen eye for detail and a genuine passion for customer satisfaction, Kelly serves as your personal liaison, personal shopper, and all-around go-getter. From the moment you arrive until the time you depart, Kelly is here to ensure that your every need is met with a smile. 

 Jason and Mitch: Behind the scenes, founders Jason and Mitch work tirelessly to ensure that Kelly is equipped with the resources she needs to deliver exceptional service. By listening to and reviewing guest comments, Jason and Mitch continuously strive to enhance your experience with each visit. At AVC, we take your vacation or getaway seriously, and we are committed to providing you with every reasonable accommodation to make your stay truly unforgettable. Our Services At AVC, we pride ourselves on offering a comprehensive range of services to meet all of your needs: Guest Relations: From personalized recommendations to ensuring that every detail of your stay is taken care of, Kelly is here to make your experience as seamless and enjoyable as possible. Property Cleaning: AVC is also proud to offer insured cleaning services for vacation rentals in McDowell County. Whether you're a property owner in need of professional cleaning services or a guest looking for a pristine vacation rental, you can trust AVC to deliver exceptional results every time. 

 Experience Excellence with The Appalachian Valley Company

Whether you're planning a weekend getaway, a family vacation, or a special event, AVC is here to make your experience truly memorable. With our dedicated team, personalized service, and commitment to excellence, you can trust AVC to exceed your expectations every step of the way. Contact us today to learn more about how we can enhance your next visit to Marion, NC, and beyond.

Rules

CLEANING & LINEN SERVICE POLICY: The unit is provided with pillows, linens, blankets, towels, kitchen towels, comforters, hand towels & washcloths including extras located in closets. A cleaning service to clean the house and linens on your departure is included on your invoice. It is your responsibility for all debris, rubbish and discards are placed in plastic bags and transferred to the trash receptacles located next to the cabin, and soiled dishes and cooking utensils are washed and cleaned. Linens, blankets, pillows, bedspreads, comforters and towels are provided. It is standard for beds to be made for Guests arrival (except pull out couches not fully made) as part of the linen and cleaning service. The unit is provided with a starter set of toilet paper & paper towels. Managers do not guarantee that these extra items will always be available and guests may need to replenish their own paper goods, toiletries, & dish detergent, etc. CONDITION OF PROPERTY: Managers have, to the best of their ability, given an accurate description of the property and it’s condition. Guest understands that it is considered as reserved "sight unseen". Our cleaning staff will have cleaned it before your occupancy. All electrical, plumbing and appliances should be in working order. The failures of operation of certain extra amenities, such as TVs, cable, or the Internet and WiFi service are not a basis for any refund. Manager will make every effort to have these items repaired but does not guarantee that they will be repaired during Guests occupancy. When you arrive, if you find that the house has not been cleaned to normal standards please notify the Manager immediately. We will do our best to have tradesmen attend to any issues. The Guest agrees to hold the Manager harmless from any liability for the condition of the house. Due to the nature of cabin properties, the stairs, decks and concrete are not always stable. Use at your own risk. CLEANING & REPAIRS: All units have cleaning included in the total rent. Please note that cleaning does not include dishes & cooking utensils. If additional cleaning is required after you leave, it will be charged to your credit card. Guest agrees to keep the house, furniture and furnishings in good order. Removing, adding or changing furniture without Manager’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. Guests are responsible for the cost of replacement of any damage to furniture or premises and replacement of missing items. Under no circumstances can any furnishing or linen be taken outside of the cabin. ENTRY OF PREMISES: With Guest’s permission, which is hereby given, Manager or Manager’s representative may enter the premises during reasonable daylight hours without securing prior permission from Guest, but shall give Guest notice of such entry immediately prior if possible and immediately thereafter. For inventory and maintenance purposes a property management employee of the Manager may need to enter the premises. The same permission procedure applies as above. In any emergency, Manager or Manager’s servicing agents may enter the premises at any time without permission of Guest for the purposes of making repairs to alleviate such emergency. ASSUMPTION OF RISK: No lifeguard may be on duty. Accordingly, persons using the pool or hot tub do so at their own risk and the Manager assumes no responsibility for accident or injury. No one should swim alone. Renters will hold the Managers harmless from any and all bodily injury and/or property damage incurred on the property arising out of Renters' negligent acts or omissions. CHILD PROOFING: Guest understands that no special efforts have been made to “childproof” this house, and accept the risk or harm to any children we allow on the property. These risks are not limited to, but include access to the deck, hot tub, fire pit, adjacent street, and cleaning supplies in the house. FURNITURE: All furniture must be returned to its original location on Guest's departure or an additional charge will be made. MISSING ITEMS - Renters will be charged for any missing items reasonably attributable to Renters and not returned after notification. The cleaning service performs an inventory/survey of the property after Guests depart and notifies the Manager of any missing items. Manager will notify guests in the event that items were inadvertently taken, and provide guests the opportunity to return the missing items. USE OF SECURITY CAMERAS - Renters understand and accept that the property is protected with outside security cameras. These cameras are used to protect the property from potential break-ins and theft. There are NO cameras inside the house. PERSONAL PROPERTY: Guest understands that any personal property of and used by Guest is not insured by Manager and Manager shall not be responsible for any lost, stolen or missing property of the Guest or property of Guest left after check out. PARTIES - This is not a party house. The Renter must be 25 years of age to book this Vacation Rental. Any special occasions such as weddings, receptions, family reunions or increase of occupants (guests not registered on registration form) must be disclosed at the time the reservation is made and is subject to Manager's advanced approval. Prom parties, fraternity or sorority parties and graduation parties are not allowed at any time. Adults cannot rent property on behalf of underage guests, no exception. NON-SMOKING - This is a NON SMOKING vacation rental. This INCLUDES THE BALCONY. Evidence of smoking, such as the smell of cigarette or cigar smoke inside the unit by the cleaning crew is sufficient basis to charge the renter for smoke cleanup and removal from carpeting, AC ducts & filters and furniture. This type of clean up is expensive and Renter is Liable for the deep cleaning Costs incurred. NO EXCEPTIONS $100 NON-REFUNDABLE PET FEE. If you bring a pet(s), you must pay the nonrefundable pet fee. If you are found to have a pet and have not paid the fee this rental agreement will be forfeited, terminated and deposits will be retained, and a deep cleaning fee will apply. CHECK-IN & CHECKOUT - Check-in is at 4:00 PM and checkout is 10:00 AM. A late checkout is subject to extra rental charges at the rate of $100/hour after a grace period of 15 minutes. Guests may arrange for extra nights in advance to avoid any late checkout fees. Extra nights are charged at the daily rate and may be granted if available. If Guests are not present when cleaning crews arrive and have left their possessions in the house, cleaning crews will collect their possessions and remove them from the premises in order to prepare the unit for incoming guests and Guest will be charged $150 for this service. PLEASE checkout promptly, the cleaning crews have a very short time window to prepare the unit for new guests. CHECK-OUT PROCEDURES - Renters are responsible for collecting their belongings and taking trash to the large trash cans on the side of the cabin upon check-out. Please ensure that the door is locked when you leave. HOLDING OVER: Because of the nature of Manager's business (short term recreational rentals) Guest understands, and is hereby put on notice that any unauthorized "holding over" of the property past the stated rental period could severely jeopardize Managers business and cause loss of rental income from other previously booked guests, temporary and/or permanent loss of business, goodwill and reputation and, among other things, could force Manager to breach an agreement with similar short term summer and winter recreational Guest(s) who may have reservations during Guest's unauthorized "holding over" period. In the event, Manager may be legally liable in damages to said other guests. Guests should be aware that unauthorized "holding over" has been construed as a factor in establishing "malicious continuing occupation" of rental property, which may entitle Manager to treble damages in any unlawful detained action. Guest also recognizes the unauthorized "holding over" could be grounds in court as a cause of action for intentionally interfering with Manager’s prospective business advantage. In addition, we will charge $100.00 an hour past 10:30 a.m. on the day of check out. RELATIONSHIP OF PARTIES: It is specifically agreed and understood that the relationship between the parties herein shall be deemed to be of proprietor and lodger or Guest as opposed to a relationship of landlord/tenant. Guest specifically waives and make inapplicable to this lodging the provisions of North Carolina landlord/tenant Law